Return Policy
RETURN POLICY:
Little People's Cove wants you to be satisfied with your purchase. Prior to making a purchase, please be sure to ask any questions you might have about your order. We want you to be informed about the item(s) you are purchasing.
In the event that you are unhappy with your purchase, we accept returns in their original condition and packaging within 30 days of receipt. The customer will be responsible for all return shipping charges. We will refund the purchase price minus the manufacturers restocking fee, anywhere between 10-25%. We cannot refund original shipping charges. If the item had free shipping or shipping included with the purchase price, the actual cost of shipping will be deducted from your refund. You must e-mail us at help@littlepeoplescove.com to receive authorization. Unauthorized returns will not be accepted. You are also responsible for return shipping costs.
All customized products are non-refundable. This includes but not limited to monogrammed sleeping bags, personalized wall hangings, personalized wall murals, digital wallpaper wall murals and any other product that has been personalized in anyway. All HABA products are custom made in Germany, once the order is placed for HABA products only, the order is noncancellable and non returnable.
For items damaged during shipping, contact us immediately for further instructions. To process the exchange or a return on damaged items you MUST keep the original box and all packaging. Little People's Cove reserves the right to replace damaged parts first. As with all returns please e-mail us at help@littlepeoplescove.com receive authorization or simply refuse the shipment if the damage is evident at time of delivery.
Refusal of Delivery:
If an order is refused for a reason other than damage, the customer will be responsible for all shipping costs, including the shipping costs back to the warehouse, and any other costs that occur during the delivery and return process. If the order qualified for free shipping, the customer will be responsible for all actual costs associated with shipping and returning the respective shipment.
Terms of Sale:
We make every attempt to present accurate information on our site and we correct any errors as we identify them. However, due to changes in descriptions, images, availability, and prices - some products are subject to correction or change without notice. You may verify product information by contacting Customer Service at 1-800-797-8619. A binding contract for the sale of the goods concerned does not exist until they are physically shipped and the customer's credit card is debited. If an honest mistake is made on the part of the seller we will contact you and you would not be responsible for keeping the sale in place.
Backordered Items:
Little People,s Cove makes every reasonable effort to post accurate information about the availability of each item and when backordered items will become available. However, the information on the site is only as current as the most recent report provided by the manufacturers and occasionally there is a lag between posted and actual status. We will make every effort to keep you informed if a backorder is delayed.
Sorry, we currently do not have a print catalog.