Most orders are shipped via UPS or FedEx ground. Some of our vendors use DHL, or a trucking company for heavy items and USPS for lighter items.
We do not ship to Alaska, Hawaii, Puerto Rico, APO addresses, or Internationally with the following exceptions:
Gressco, HABA and Playscapes products can be shipped to Alaska & Canada. Please email us at email@example.com for a shipping quote. We do not offer free shipping to those destinations. Customer will be responsible for all brokers fees, duties & taxes.
- Some products have Free Shipping or Shipping Included offers. These offers only apply for ground shipping within the 48 contiguous U.S. states.
- We are happy to provide you with a shipping quote via telephone or email but you can also calculate shipping charges online. To do so simply place your item(s) in the shopping cart and then click 'Check Out'. If you fill out your shipping information and click 'Continue' you will see your exact shipping charges before your order is placed. At this point you still have the option to either continue and place your order or cancel it. You can get this information without entering any payment information.
- Please be aware that shipping rates have increased dramatically. The actual cost of shipping is often much more than we are charging you. Please make sure that you give us the correct address information for accurate deliveries.
- If you are shipping a gift, please inform the recipient that a package has been sent so that the delivery will not be refused. If a package is returned to us, we will bill the purchaser for all related shipping charges.
- Please note that many of our items are shipped directly from the manufacturer. If you purchase multiple items they might be arrive in multiple boxes and on different days.
We charge a fixed rate on shipping depending on your order amount. See table below.
|0 to 18.99||8.95|
|19.00 to 28.99||9.95|
|29.00 to 38.99||11.95|
|39.00 to 48.99||12.95|
|49.00 to 58.99||13.95|
|59.00 to 88.99||14.95|
|89.00 to 118.99||16.95|
|119.00 to 148.99||17.95|
|149.00 to 198.99||18.95|
Express Services - We understand that you might want your order shipped using a method other than ground delivery. If this is the case, please email us your request prior to placing the order and we will contact you with a shipping quote and ordering instructions. Some items cannot be expressed due to the constraints of the vendors we deal with. In addition, express shipping methods such as overnight or 2 Day Air can be as much as 4x or more than ground shipping.
For orders shipped via Freight Line, Standard Shipment charges apply only if a loading dock is available. If liftgate, inside delivery, or prior notification services are needed, arrangements must be made at time of order and additional charges will be applied as followed:
- Liftgate Service: $75
- Inside Delivery $75
- Minimum Truck Charge: $140
- Truck Call Ahead Charge: $25
If you have any questions regarding shipping please e-mail us at firstname.lastname@example.org, call us at 1-800-797-8619, or fax us at 1-800-797-8619 with the item(s) you would like to purchase and the shipping zip code. We will then provide you with an accurate shipping quote and ordering instructions.
Delivery Time Estimated shipping times are listed on each item page at the end of the product description. Ground shipping time will usually be 3 to 7 business days after the order is shipped, depending on where you live and where it's shipping from, again consult the item page for delivery times on your particular item.
Orders submitted with the wrong billing information will need verification and therefore will be delayed and the above shipping policies will not apply. We ask that you please enter your billing address & phone # exactly as stated on your credit card statement so that your order may be processed efficiently.