Terms of Service

Effective Date: January 1st, 2026

Welcome to Little People's Cove. By accessing or using our website (www.littlepeoplescove.com) and purchasing products from us, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By placing an order, creating an account, or using our website, you acknowledge that you have read, understood, and agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our website or services.

2. Eligibility

You must be at least 18 years old to make purchases on our website. By using our site, you represent that you are of legal age to form a binding contract.

3. Account Responsibility

If you create an account:

You are responsible for maintaining the confidentiality of your account credentials
You agree to provide accurate, current, and complete information
You are responsible for all activities under your account
You must notify us immediately of any unauthorized use

4. Product Information & Pricing

Accuracy:

We strive to provide accurate product descriptions, images, and pricing
Product specifications, colors, and availability are subject to change without notice
We reserve the right to correct errors or inaccuracies at any time

Pricing:

All prices are in U.S. dollars (USD)
Prices are subject to change without notice
Sales tax applies to orders shipped to Washington State
Shipping costs are calculated based on order total and destination

Product Availability:

Products are subject to availability
We reserve the right to discontinue products at any time
Backordered items will be communicated to you promptly

5. Orders & Payment

Order Acceptance:

Your order is an offer to purchase products
A binding contract is formed only when your order ships and your credit card is charged
We reserve the right to refuse or cancel any order for any reason, including:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
- Credit card authorization issues

Payment Methods:

Credit cards (Visa, MasterCard, American Express, Discover)
Purchase orders (for qualified organizations)
ACH transfers
Checks (processing delayed until funds clear)

Payment Security:

Your payment information is processed securely
We do not store complete credit card information on our servers

6. Shipping & Delivery

Shipping Policy:

Please review our complete Shipping Policy for details
Delivery times are estimates and not guaranteed
Risk of loss passes to you upon delivery to the carrier
You are responsible for providing accurate shipping information

Shipping Restrictions:

We do not ship to Alaska, Hawaii, Puerto Rico, APO/FPO addresses, or most international destinations

7. Returns & Refunds

Return Policy:

Items may be returned within 30 days of delivery in original condition
Return authorization required before shipping items back
Customers pay return shipping costs
Restocking fees (10–25%) apply
Please review our complete Return Policy for details

Non-Returnable Items:

Customized and personalized products
HABA products
Items listed as final sale

8. Product Warranties

Manufacturer Warranties:

Products may be covered by manufacturer warranties
We are not responsible for manufacturer warranty claims
Contact manufacturers directly for warranty service

Disclaimer:

Products are sold "as is" without any express or implied warranties beyond manufacturer warranties
We make no warranties regarding product suitability for any particular purpose

9. Limitation of Liability

To the fullest extent permitted by law:

Little People's Cove, its owners, employees, and affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages
Our total liability for any claim arising from your use of our website or products shall not exceed the amount you paid for the product
We are not responsible for:
- Delays or failures in delivery caused by carriers
- Product defects covered by manufacturer warranties
- Damages resulting from improper use of products
- Loss of data or business interruption

10. Intellectual Property

Copyright & Trademarks:

All content on our website (text, images, logos, graphics, descriptions) is owned by Little People's Cove or our content suppliers
Content is protected by U.S. and international copyright laws
You may not reproduce, distribute, modify, or create derivative works without written permission

Product Images:

Product images are provided by manufacturers and are for reference only
Actual products may vary slightly from images

11. User Conduct

You agree NOT to:

Use our website for any unlawful purpose
Attempt to gain unauthorized access to our systems
Interfere with the proper functioning of our website
Use automated systems (bots, scrapers) without permission
Post or transmit harmful code or malware
Impersonate any person or entity
Collect user information without consent

12. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

13. Purchase Orders

For Qualified Organizations:

Purchase orders accepted from schools, government agencies, hospitals, and other qualified institutions
Payment terms: Net 15 for orders under $3,000
Orders over $3,000 may require 50% down payment
See our Purchase Order Information for complete details

14. Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for:

The content or privacy practices of linked sites
Any products or services offered by third parties
Any damages resulting from your use of third-party sites

15. Indemnification

You agree to indemnify and hold harmless Little People's Cove, its owners, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your use of our website
Your violation of these Terms of Service
Your violation of any rights of another party
Any fraudulent or illegal activity

16. Dispute Resolution

Governing Law:

These Terms are governed by the laws of the State of Washington, without regard to conflict of law principles

Dispute Resolution Process:

Informal Resolution: Contact us first at [email protected] to resolve disputes informally
Arbitration: If informal resolution fails, disputes shall be resolved through binding arbitration in accordance with the American Arbitration Association rules
Class Action Waiver: You agree to resolve disputes individually, not as part of a class action

Exceptions:

Either party may seek injunctive relief in court for intellectual property violations
Small claims court disputes are exempt from arbitration requirement

17. Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:

Natural disasters
Acts of war or terrorism
Labor disputes
Government actions
Supplier or manufacturer delays
Pandemics or public health emergencies
Utility or internet failures

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the modified Terms.

Material changes will be communicated via:

Email notification (if you have an account)
Prominent notice on our website

20. Termination

We reserve the right to:

Terminate or suspend your account at any time for any reason
Refuse service to anyone for any reason
Terminate these Terms at any time

Upon termination:

Your right to use our website ceases immediately
Provisions regarding liability, indemnification, and dispute resolution survive termination

21. Entire Agreement

These Terms of Service, along with our Privacy Policy, Return Policy, and Shipping Policy, constitute the entire agreement between you and Little People's Cove regarding your use of our website and purchase of products.

22. Contact Information

If you have questions about these Terms of Service, please contact us:

Little People's Cove

Email: [email protected]
Phone: 1-800-797-8619

23. Acknowledgment

By using our website and services, you acknowledge that you have read these Terms of Service and agree to be bound by them.