Returns & Refunds

Our Return Policy

At Little People's Cove, we want you to shop with confidence! If you have questions about a product before ordering, we're happy to help you make the right choice.

30-Day Return Policy

Eligible products may be returned within 30 days of delivery, provided they are in their original, unused condition and packaging.

All returns require prior authorization. Email [email protected] with your order number and reason for return.

Unauthorized returns will not be accepted.

Return Shipping & Restocking Fees

Please review these conditions before requesting a return:

• Return Shipping: Customers are responsible for return shipping costs.

• Restocking Fees: Manufacturer restocking fees of 10–25% may apply.

• Original Shipping: Original shipping charges are non-refundable.

• FREE Shipping Orders: If your order originally shipped FREE and you return it, the actual shipping cost we paid to deliver your order will be deducted from your refund.

IMPORTANT: FREE shipping applies to your original purchase only. If you return an item, you are responsible for the original shipping cost, return shipping costs, and any applicable restocking fees.

These deductions apply to standard customer-initiated returns. Damaged, defective, or incorrectly shipped items are handled separately.

Non-Returnable Products

The following products are not eligible for standard returns:

• Custom & Personalized Products: Including custom furniture, personalized murals, monogrammed items, and made-to-order products.

• HABA Pro, Moje Bambino & Novum Products: These special-order European products are non-cancelable and non-returnable once ordered.

• Other Special-Order Products: Additional restrictions may apply when specified in the product description.

Please review individual product descriptions carefully before purchasing.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly so we can help resolve the issue.

• Email [email protected] with your order number.

• Include photographs of the product, packaging, and any visible damage.

• Keep all original boxes and packaging.

• For freight deliveries, note visible damage on the delivery receipt before signing.

Please do not return or dispose of damaged merchandise without instructions from our team.

Depending on the situation, we may arrange replacement parts, a replacement product, or another appropriate resolution.

Refused Deliveries & Incorrect Addresses

If a shipment is refused for reasons unrelated to damage or arrives at an incorrect address provided during checkout, additional shipping and handling charges may apply.

For refused shipments, actual outbound and return shipping charges, along with applicable restocking fees, may be deducted from any eligible refund.

Please verify your shipping address before completing your purchase.

Order Cancellations & Changes

Contact us as soon as possible if you need to change or cancel an order.

Orders that have already shipped cannot be canceled and must follow our return policy if eligible.

Custom-made, personalized, and designated non-cancelable products cannot be canceled once processing or production begins, as specified in the product description.

How to Request a Return

1. Email [email protected] with your order number and reason for return.

2. Wait for return authorization and shipping instructions.

3. Package the product securely in its original packaging.

4. Ship the authorized return according to the instructions provided.

Once the return is received and inspected, an eligible refund will be issued to the original payment method, minus applicable shipping costs and restocking fees.

Questions? We're Happy to Help!

Email: [email protected]

Phone: 1-800-797-8619

For additional assistance, visit our Customer Service & Contact Us page.

Thank you for choosing Little People's Cove!